PRIVACY POLICY
You have certain rights in relation to your data, including the right to object to processing based on legitimate interests, profiling (including the use of custom and lookalike/similar audiences), and direct marketing. At any time, you can exercise your rights by emailing us at compliance@auramediagroup.co.uk. For further details about our processing and your rights, please see below.
CONTENTS
- About our site
- How our site works
- About us
- What we don’t do with your data
- What data we collect, and how
- How we use your data
- Cookies
- Transferring your data
- Storing your data
- Legal grounds
- Your rights
- Contacting us
- Changes to this notice
ABOUT OUR SITE
Our site enables people to request quotes or information for the product or service shown or selected on this site the
Product
The service that our site provides is to connect people who are looking to purchase the product with a relevant provider of the product
Service Provider
HOW OUR SITE WORKS
If you’d like to request and receive quotes or information for the Product Quotes, please complete and submit our web form.
Once we’ve received your request, we’ll connect you with a selected service provider. We’ll tell the Service Provider who you are, and your Product requirements and they’ll then contact you directly with your requested Quotes.
You’ll see on our web form that we have a really clear consent statement. This statement sets out the Service Provider that will contact you and their privacy policy.
You decide if you wish to buy from the service provider, but you don’t have to buy from them. There’s no obligation to purchase.
ABOUT US
FamilyComesFirst.co.uk is a brand of Aura Digital Limited (“ADL”, “we”, “us”, “our”) is a company registered in England and Wales (company number: 11997353), whose registered office address is at 128 Bishopsgate, London, EC2M 4NJ, United Kingdom.
For the purposes of the Data Protection Act 2018 (the "DPA"), Aura Digital Limited is the controller in relation to your data. We are registered as a controller with the UK Information Commissioner’s Office (ICO) under registration number ZA521197. You can confirm our registration here: www.ico.org.uk
WHAT WE DON’T DO WITH YOUR DATA
Before confirming what data we collect, and why, here’s what we definitely don’t do with your data, unless clearly set out in this notice:
- We don’t share it with anyone else.
- We don’t use it for any purpose (including retargeting, commingling across multiple advertisers’ campaigns or allowing piggybacking or redirecting with tags).
- We don't use it to build, append to, edit, influence or augment user profiles, including profiles associated with any mobile device identifier or other unique identifiers that identify any particular user, browser, computer or device.
- We don’t transfer it (including any anonymous, aggregate or derived data) to any advertising network, advert exchange, data broker, or other advertising or monetisation-related service.
WHAT DATA WE COLLECT, AND HOW
If you complete our webform in order to request a quote, it will ask you for your contact details, such as your name, email address, telephone number, postal address, and/or postal code.
From time to time, we change our web forms, and so they may ask you for other information. It will always be clear from the web form what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.
We also store Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.
Additionally, we might collect data about you if you:
- Contact us, or we contact you, by email, telephone or post.
- Post comments, material or other content on our site.
HOW WE USE YOUR DATA
We use your data (described above) in the following ways.
To connect you with the relevant Service Provider.
As explained above, if you submit our web form, we’ll pass your request to the relevant Service Provider (named on the consent statement). We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Provider then contacts you directly with your quotes. They may contact you by telephone, text/SMS or email.
We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address. From time to time, we also share IP addresses with Service Providers to enable Service Providers to verify that requests for Quotes have come from a particular country.
Receiving data from Service Providers
From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for Quotes that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing.
Working with suppliers
We work with a number of suppliers, who process data on our behalf. These include cloud storage providers, email service providers, and cloud telephony providers. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.
COOKIES
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
TRANSFERRING YOUR DATA
We will not be transferring your data to a service provider outside of the EEA.
STORING YOUR DATA
We will keep your request for Quotes for 6 months after you make the request to enable us to resolve any queries from Service Providers, should they arise.
LEGAL GROUNDS
This notice sets out (above) how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.
Activity
|
Lawful Basis under the GDPR
|
Your Rights
|
| To connect you with relevant Service Providers |
Consent |
To withdraw your consent, as explained below |
| Using and sharing IP addresses |
Legitimate interests |
You have the right to object to processing based on legitimate interests |
| Receiving data from Service Providers |
Legitimate interests |
You have the right to object to processing based on legitimate interests |
In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.
YOUR RIGHTS
Under the DPA, you have a number of rights. In relation to our site and the service that we provide, those rights are set out in the table above. We further explain these rights, and your other rights, below.
Right of access
You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.
Right of rectification
If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
Right of erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.
Right of data portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. You can exercise this right by contacting us:
Compliance Dept., Aura Digital Ltd., Ground Floor, Breakspear Park, Breakspear Way, Hemel Hempstead, HP2 4TZ
compliance@auramediagroup.co.uk
01442 345005
Exercising your rights
If you wish to exercise any of your other rights under the GDPR, please email us at compliance@auramediagroup.co.uk. Alternatively, you can write to us at the address set out above, or inform us if you speak with us on the phone.
Our lead supervisory authority for the processing set out in this notice is the UK Information Commissioner’s Office (ICO). If you are unhappy with how we have processed your data, you have the right to make a complaint to the ICO.
CONTACTING US
If you have any questions regarding this notice, or any questions relating to data protection or privacy, you can contact us at compliance@auramediagroup.co.uk.
Alternatively, you can write to us at the address set out above.
CHANGES TO THIS NOTICE
From time to time, we may update this notice.
Last reviewed: 26 Sept 2019
